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There’s a lot of award-winning talent in this town but for some reason it’s still not a big blip on the Ad World radar. We’re out to change that. Dunn&Co. wants to be for Tampa what Fallon is for Minneapolis, Crispin is for Boulder, and Martin is for the entire state of Virginia. If you know who those agencies are and know what we’re talking about then we want to talk to you whether we have an opening or not.

DunnHealth Director of Client Service

Dunn&Co. is a pretty good shop. Not just because our walls are full of trophies, but because we care. We care about our people and our clients, and helping both of them win.

We’re often considered one of the Southeast’s leading branding and advertising agencies. That happens when you’re able to survive 20 years in this business and make work that matters along the way. But what makes us special is our relentless desire to build a team that works together with passion and empathy. 

DunnHealth is a healthcare advertising team that’s anything but ordinary. We have the technical healthcare experts on our team to give our work credibility and depth, yes. But what truly sets us apart is our ability to bring a consumer sensibility to healthcare work and break through the wallpaper of traditional healthcare advertising approaches.

We have an immediate opening for DunnHealth’s next Director of Client Service. We are only looking for local talent, or those willing to relocate to Tampa Bay.

If this appeals to you, please read on.

The DunnHealth Director of Client Service is a key part of Dunn&Co’s executive leadership team. This role has three important functions:

1. leading and mentoring the DunnHealth account service team
2. managing all new business efforts, both organic and net new
3. fostering strong, profitable growing agency relationships with our existing roster of DunnHealth clients

Our healthcare clients include medical device, medical technology, and healthcare services brands. DunnHealth’s clients are largely focused on HCP advertising, with some patient-facing initiatives. A successful Director of Client Service will not only have proven experience and expertise in account strategy, production and traditional and emerging media, but will demonstrate a true passion for the work of the agency and our client’s business. 

The Director of Client Service manages a team of account supervisors, account executives, and account coordinators across multiple lines of business. Yet, the Director of Client Service stays close to the work, mentoring our team in a player-coach capacity. The Director of Client Service must be a dynamic, likable leader who can be persuasive and compelling in client presentations. Candidates should be friendly, ambitious, detail-oriented, and have a passion for all things advertising. 

Responsibilities

• Oversee the account services department. Manage, mentor and motivate account services team. Provide leadership that conveys the vision and values of the agency.
• Ensure account services team is delivering work to the highest level of quality – on time and on budget
• Lead the account team in developing and implementing new systems and processes that achieve agency goals
• Work with the creative and strategy teams to develop campaign, promotional, and brand strategies. Truly collaborate across all agency departments to drive integrated thinking and communication solutions that are aligned with the client’s goals.
• Maintain expertise on the client’s business, wider industry trends, and cultural influences. 
• Leverage strategic marketing expertise and knowledge of the client’s business issues to guide client relationships. Make agency recommendations on growth and expansion opportunities for the brands we steward.
• Develop strong relationships with key client leaders across various lines of business
• Captain the RFP response process and lead the development of strong, compelling agency proposal presentations 
• Develop large-scale SOWs and negotiate agency contracts. Integrate contract requirements with agency operations.
• Work with the account services team to maintain detailed revenue forecasts. 
• Monitor project management software on an ongoing basis to ensure profitability and shift client management strategies with insights gained.
• Match new clients to the proper account service team and manage the successful onboarding of new business.
• Develop and defend budgets and agency recommendations, leading clients to explore new opportunities for their brand.
• Keep other leadership team members informed of the status of accounts, challenges, plans and important initiatives. 

Requirements

• Bachelor’s degree and 12+ years of marketing experience.
• Experience at an advertising agency is non-negotiable.
• Experience in B2B healthcare or in a similar highly-regulated environment. 
• Bonus points for candidates with strong HCP or med device marketing experience
• Excellent writing skills.
• Experience in managing a team
• We are only looking for local talent, or those willing to relocate to Tampa Bay.

There are many things that make Dunn&Co an awesome place to work, but we think these are worth a special mention:

• A hybrid office/remote culture – We work Mondays and Fridays from home and Tuesday through Thursday in the office.
• Paid time off between Christmas Eve and New Year’s Day
• 13 other annual holidays
• Work away time – the freedom to work from anywhere in the world for two weeks per year

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